Business Impact Delivered
80%
Increase ROI
90%
Increase in accuracy
60%
Cost Reduction
Client
The client is a mid-sized e-commerce company
Challenges
- The organization received a high volume of customer emails daily, making manual classification and response inefficient
- Emails varied in language, structure, and clarity, making it difficult to identify product-related inquiries accurately
- Occasionally, product inquiries did not align with available inventory or the product database, leading to delays or missed opportunities
- Inventory managers were frequently interrupted to manually verify stock availability, slowing down the overall process
- Delays in responding to product inquiries negatively impacted customer satisfaction and conversion rates
Solution
- Leveraged QuickAppFlow’s AI-powered email classification module to analyze and categorize incoming emails
- Built predefined workflows to filter out non-product inquiries automatically
- Used QuickAppFlow’s entity extraction features to extract product-related keywords (e.g., name, model, category)
- Integrated QuickAppFlow with the product database and inventory management systems using APIs
- Designed personalized response templates within QuickAppFlow for various scenarios
- Configured QuickAppFlow to notify inventory managers for low-stock products and flag critical inquiries for manual review if unresolved
Process automated with AI
Every workflow run saves 55 minutes
