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Insights

Granular reports on tickets, incidents, issues, SLAs and Agents help taking the right decision during project execution. Dashboards to your monitor helpdesk with real-time updated on tickets, agents and SLAs

Field Service Management

Intelligent tool to empower your field agents to Streamline, Optimize, Assign and Execute all service tasks and activities.

Workflow automation

QAF platforms empowers you to design workflows to automate every ticket and feedback routing with customizable rules. It is capable of converting ticket directly into Project Task, CRM Lead, Product Order and many more business entities.

Ticketing

Smartly manage tickets and customer’s every feedback on a single platform. Based on custom rules prioritize, categorize and route tickets to right agents.

SLA

Set customized SLA rules for every ticket separately based on response/resolution time, categories, business hours.

Customization

QAF platforms empowers you to create and configure new tickets and fields with drag and drop UI. Configure routing of tickets unique to your business.

Mobile App

Manage support and tickets on mobile and devices when you are at your desk. Helps Field agents to update tasks and resolve issues remotely.

Administration

Manage control and access to users with customized profiles and roles. Enables you to set up ticket and field level access.